Frequently Asked Questions
Expert assistance for your bridal and ready-to-wear inquiries.
How long does it take for a bridal gown to be delivered?
Bridal gowns are typically made-to-order and require approximately 6 to 9 months for production and delivery. We recommend starting your selection process at least one year before your wedding date.
What is your return policy for Ready-to-Wear collections?
We accept returns on unworn, unwashed, and unaltered merchandise within 14 days of the delivery date. Items must have all original tags attached and be in their original packaging.
Do you offer international shipping?
Yes, Monique Lhuillier ships to most international destinations. Shipping costs and duties are calculated at checkout based on the destination country and the value of the order.
Can I schedule a virtual styling appointment?
Absolutely. We offer virtual consultations with our expert stylists to help you find the perfect gown or ensemble from the comfort of your home.
How do I ensure I am ordering the correct size?
Please refer to our detailed Size Guide located on each product page. As designer sizing can vary, we recommend comparing your measurements to our guide or contacting customer service for personalized fit advice.
Are alterations included in my purchase?
Alterations are not included in the purchase price of items bought online. We recommend consulting a professional tailor to ensure the perfect fit for your garment.